GLOW is committed to obtaining your desired semi-permanent make-up results in the two sessions included in your treatment plan, however this is not a guarantee, quite often (particularly for eyebrows) a third session is required to achieve the desired colour, this can be taken within 6 months of initial treatment and costs £80.

Semi-permanent make-up top-up appointments must be attended 4-6 weeks after your initial treatment, however, if for any reason you fail to have your top up within 3 months of initial treatment, it will be forfeited and then become chargeable (see above).

If you request significant shape changes at your top-up appointment an additional treatment will be required to complete these changes and this is chargeable (see above).

Unless cancellations are notified in writing (email WhatsApp or text message) at least 48 hours prior to a scheduled appointment for permanent make-up and 24hours for skin treatments, any deposit paid will be forfeited. Where deposits have not been taken there will be a cancellation fee added to your record; £75 for permanent make-up appointments and 50% of value for skin treatment appointments. You will be required to settle this prior to rebooking.

If you are more than 15 minutes late for your scheduled appointment it may be necessary to reschedule and you will be charged cancellation fee as above.

GLOW does not offer refunds.

It is GLOW’s policy to not treat clients who have had previous microblading proceedures at any time.  This is due to increased risk of scar tissue formation, rendering it impossible to re-pigment.  GLOW will not take responsibilty for failed treatments if you fail to decalre previous microblading.




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Essex House,

118 High Street,

Ongar, Essex CM5 9EB

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